If you're reading this with water spraying somewhere it shouldn't be: turn off your water mains first (usually a tap near your front fence or meter). Then come back. Below is exactly what to do in the next 10 minutes, what fair emergency pricing looks like in Melbourne, and how to spot a plumber who's about to take advantage of your panic.
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VBA licensed
Plumbing & gas
Same-day
Eastern suburbs
Fixed price
Quoted in writing
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200+ reviews
What homeowners ask us
No jargon, no upsells — just the information we'd want if it were our home.
1. Shut off your water at the mains — usually a quarter-turn tap at the front of the property near the meter. 2. If water has reached a powerpoint, switchboard or downlight, switch off power at the meter. 3. Open the lowest tap in the house to drain pressure out of the pipes. 4. Move valuables and lift rugs. 5. Take photos of the damage for insurance — before mopping up. Then call us.
Common red flags: refusing to quote a call-out fee on the phone, charging double-time on parts (parts are parts — they don't cost more at 2am), and 'while we're here' add-ons that double the bill. Our weekend call-out is $185 and after-hours is $275, the hourly rate matches our standard daytime rate, and we quote in writing before we cut a pipe.
Most home policies cover sudden burst-pipe damage but not the pipe itself. Your insurer will want: photos of the burst, a plumber's written cause-of-failure report, and itemised invoices for both repair and any damaged building elements. We provide all of this as standard.
Watch before you book
Short videos walking you through exactly what happens on a burst pipes job — so there are no surprises.
What to expect
From the moment we knock until we leave the site clean.
Coming soonHow it works
The actual burst pipes process, explained in plain English.
Coming soonCost & options
What drives the price and which option suits your situation.
Coming soonOur process
The same process whether it's a $250 tap repair or a $15,000 relining job.
Speak to a real plumber — never a call centre. We listen first, ask the right questions and book the right slot.
Licensed plumber arrives in a marked van. We assess, explain what we find, and show you the actual issue.
You see the price before any work starts. If there are options, you see all of them — repair vs replace, dig vs reline.
Workmanship guaranteed. Compliance certificate where required. Site left cleaner than we found it.
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FAQs
Still not sure? Call us — there's no charge for a phone conversation.
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