For agencies & OC managers
The plumber your property managers stop chasing
Same-day attendance on tenant maintenance requests, photo-documented reports you can forward straight to the owner, direct tenant liaison and 30-day account terms. Licensed across all 42 eastern suburbs, 24/7 for urgent works.
Who we work with
Trusted by Melbourne agencies and OC managers
We're on the maintenance panel for offices across Melbourne's east, handling everything from a leaking mixer in a rental to common-property sewer works in a 40-lot complex.
How we work
Built around how a property office actually runs
Same-day attendance
Jobs logged before midday are attended the same day. Urgent RTA items — burst pipes, no hot water, sewage — attended 24/7.
Detailed written reports
Fault found, work done, parts used, recommendations and costs. PDF you can forward to the owner or committee unedited.
Photos & CCTV footage
Before and after photos on every job, plus HD drain camera footage where the cause needs proving to an owner or insurer.
Direct tenant liaison
We book access, confirm the window, text on the way and report back. You're not the middleman.
30-day account terms
Consolidated monthly statement broken down by property address so reconciliation and on-charging is painless.
Licensed & insured
VBA licensed for water, sanitary, drainage and gas. $20m public liability, compliance certificates supplied.
Approval limits respected
Small works done under your standing limit. Anything over gets a written quote with photos within 24 hours.
Common property expertise
Shared sewer and stormwater, drain relining, hot water plant, backflow devices and multi-unit gas services.
One number, one plumber
No call centre and no rotating subbies — you deal with the same licensed team every time.
Two different jobs — handled differently
Property managers
- Same-day tenant maintenance attendance
- Urgent repairs handled within RTA timeframes
- Photo report for the owner on every job
- Quotes for owner approval within 24 hours
- Routine hot water, taps, toilets and blocked drains
- Vacate and pre-lease plumbing checks
Owners corporations
- Common-property sewer and stormwater works
- CCTV mapping of shared lines to settle responsibility
- No-dig drain relining to avoid tearing up common areas
- Hot water plant service and replacement
- Backflow prevention testing and certification
- Committee-ready reports and staged quotes
Services
Everything a managed property needs
Call-out fees and typical job costs are on the pricing guide. Account holders are quoted per job in writing before work starts.
FAQ
Property manager & OC questions
Can you attend a tenant maintenance request the same day?⌄
Yes. Jobs logged before 12pm on a weekday are almost always attended same day across Melbourne's eastern suburbs. Urgent items under the Residential Tenancies Act — burst pipes, blocked toilets, no hot water, sewage overflow — are treated as priority and attended within hours, 24/7.
What do your reports include?⌄
Every job returns a written report with the fault found, work completed, parts used, photos before and after, CCTV footage where relevant, recommended follow-up works, and a clear cost breakdown. Reports are emailed as a PDF you can forward straight to the owner or committee.
Do you liaise directly with tenants?⌄
Yes. Give us the tenant's name and number and we'll book access, confirm the window, send an on-the-way text and report back to you once we're done. You don't have to sit in the middle.
How do you handle quotes and owner approval?⌄
Small works are attended and invoiced against your standing approval limit. Anything above the limit gets a written quote with photos within 24 hours so you can seek owner or committee approval before we proceed.
Are you licensed and insured for owners corporation work?⌄
Yes — Victorian Building Authority licensed for water, sanitary, drainage and gas, with $20m public liability. Certificates of currency and compliance certificates are supplied on request or attached to the job report.
Can you invoice monthly instead of per job?⌄
Yes. Agencies and OC managers can run on 30-day account terms with a consolidated monthly statement broken down by property address, so reconciliation and owner on-charging is simple.
Do you do common-property and multi-dwelling work?⌄
Yes — sewer and stormwater mains, common-property drainage, CCTV of shared lines, drain relining, gas services to multiple units, hot water plant, and backflow devices. We'll map the shared lines so responsibility between owner and OC is documented clearly.
Open a trade account with J.O. Plumbing
Same-day attendance, photo reports and 30-day terms for Melbourne agencies and owners corporations.